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Price of the items and Order
Price
If the delivery address is located in the European Union, all prices are indicated in euros, all taxes included, excluding shipping costs (see Shipping and Delivery paragraph)
If the delivery address is located outside the European Union, all prices are indicated excluding taxes and shipping costs, the taxes of the destination country are not our responsibility, the customer is required to refer to and abide by the regulations and taxation of his country of delivery.
The validity period of the prices of the articles proposed on Medinadelight.com is 24 hours as from their publication on the site www.Medinadelight.com. The articles will be invoiced on the basis of the rates in force at the time of the recording of the orders. They remain the property of Medinadelight.com until full payment is received by Medinadelight.com. This price is payable in full (see paragraph "Reservation of ownership").»).
Orders
The order process is as follows:
The Customer will be able to view the details of his order and its total price and correct any errors, before confirming it to express his acceptance.
The Customer will receive an order confirmation e-mail.
Medinadelight.com reserves the property of the articles until the complete payment of the order, i.e. the collection of the amount of the order by Medinadelight.com.
Medinadelight.com reserves the right to cancel or refuse any order from a Customer with whom there would be a dispute relating to the payment of a previous order or which would present any form of risk in its eyes.
Any order implies acceptance of the prices and description of the items available for sale.
Medinadelight.com commits itself to honor the orders received on the website only within the limits of available stocks. If one or several ordered item(s) are not available, Medinadelight.com commits to inform the Customer as soon as possible, and if necessary to refund him/her at the latest within 14 days following the date he/she has exercised his/her right of withdrawal. The Customer's order will then be automatically cancelled.
Medinadelight.com reserves the right to verify the personal data communicated by the Customer and to adopt all measures deemed necessary to verify that the person who placed the order is indeed the person who holds the Customer account and/or the means of payment used, this in order to avoid any identity theft or fraudulent payment (See our Personal Data Protection Charter).
Shipping and Delivery
With the exception of the periods of sales and offers of fidelity reserved for the Customers, any order placed on the site of Medinadelight.com before 4 p.m. from Monday to Friday (except public holidays) will be prepared and dispatched in 24H, subject to validation of the payment (see paragraph Validation of payment).
Medinadelight.com commits itself to prepare and dispatch within 24 hours any order placed before 19 hours via Mondial Relay Pickup, Home delivery and Express delivery from Monday to Friday (except public holidays), subject to validation of the payment (see paragraph Validation of the payment), by any Customer whose delivery address is located in Europe and 48 hours in the other destinations
Medinadelight.com commits to deliver the items ordered and paid for by the Customer according to the following delivery methods and times:
Delivery in European Union :
- Standard Home delivery with CTT PORTUGAL: 6 to 10 days from shipping Monday to Friday *
Delivery outside the EU:
Standard Home delivery with CTT PORTUGAL: 8 to 12 days from dispatch from Monday to Friday *
* average time recorded
The Customer is required to check the condition of the package(s) and item(s) delivered.
Any package with apparent anomalies (damage, missing item compared to the order form, damaged package, opened package, damaged item, etc.) at the time of delivery or collection by the Customer at the point of collection must be refused or, in case of acceptance, be the subject of reservations with the carrier and a report to Medinadelight.com.
In case of acceptance of the package, the Customer will have to indicate any damage within three (3) days following the date of delivery or collection to the carrier and to Medinadelight.com by contacting the Customer Service.
Payment
Payment methods
The payment of the purchases is carried out with the choice of the Customer:
- by credit card: Visa, MasterCard, American express,
- by PayPal
No cash refund will be made by Medinadelight.com in case of return of one or more items paid by gift card. The corresponding card will be automatically credited with the corresponding amount.
Payment validation
The payment is validated upon receipt of additional information requested in case of payment by credit card requiring additional checks (See paragraph Fight against credit card fraud).
Registration of bank details
Medinadelight.com offers the possibility to the Customer to register his bank details to pay his future purchases more easily and quickly on the Site.
To do so, the Customer must :
- pay for his last purchase in euros and by credit card on the Site;
- check the box "save my information for future payments" on the credit card payment page;
- fill in his/her details (the bank data entered on the payment page are encrypted and secure);
- validate the payment.
Once the payment is validated, the data related to the delivery (address and delivery method), the billing and the credit card used are recorded. The bank details of the Customer are not kept by Medinadelight.com but by our payment provider on secured servers.
The Customer can subscribe to the recording of his bank details and thus choose to pay his future purchases in one click by bank card and in euros only on the Site without having to inform again his bank details.
However, the cryptogram may be requested from the Customer for security reasons.
The Customer may at any time delete the data relating to the registered bank card and/or add another bank card by clicking on the link provided for this purpose accessible on the Site under the heading "My payment methods" in "My Account". The Customer is then redirected on a secured page and can thus visualize the bank card(s) registered on the servers of our payment provider.
Medinadelight.com reserves the right to verify the personal data communicated by the Customer and to adopt all the measures deemed necessary to verify that the person whose bank account is debited is indeed the one who placed the order, this in order to avoid any fraudulent payment (See Fight against bank card fraud and the Charter of personal data protection).
Transaction security
Medinadelight.com implements all the means to ensure the confidentiality and the safety of the data transmitted on the web and on the Internet site http://www.Medinadelight.com. For this reason, the website uses a secure payment module SSL (Secure Socket Layer).
Fight against credit card fraud
The information related to your order is the subject of an automated data processing whose manager is Medinadelight.com. The purpose of this automated data processing is to define a level of analysis of a transaction and to fight against credit card fraud.
Medinadelight.com is the recipient of the data related to your order. The non-transmission of the data related to your order prevents the realization and the analysis of your transaction.
The occurrence of an unpaid order due to a fraudulent use of a credit card will result in the registration of the coordinates related to your order associated with this unpaid order in a payment incident file. An irregular declaration or an anomaly can also be the subject of a specific treatment.
Medinadelight.com reserves the right to check the personal data communicated by the Customer and to adopt all the measures judged necessary to the verification of the fact that the person whose bank account is debited is indeed the one who placed the order, this in order to avoid any fraudulent payment. This verification may take the form of a request for proof of identity and/or residence. The absence of answer of the Customer to a request of this type within 2 days following the request formulated by Medinadelight.com will involve automatically the cancellation of the concerned order, and this without any possibility of later complaint.
Medinadelight.com will also be free to proceed to the direct cancellation of an order which would present one or several risk factors of fraudulent use of bank card (See the Charter of protection of personal data).